Travel agents receives a lot of queries from the travelers . But some of these queries can be very amusing. Some makes these agents bang theirs heads against the wall in frustration. Following are few such incidents reported by them.
A nice lady just called. She needed to know how it was possible that her flight from Detroit left at 8 a.m. and got into Chicago at 8 a.m. I tried to explain that Michigan was an hour ahead of Illinois, but she could not understand the concept of time zones. Finally I told her the plane went very fast, and she bought that!
I got a call from a man who asked, "Is it possible to see England from Washington?" I said, "No." He said, "But they look so close on the map."
Another man called and asked if he could rent a car in Dallas. When I pulled up the reservation, I noticed he had a one-hour layover in Dallas. When I asked him why he wanted to rent a car, he said, "I heard Dallas was a big airport, and I need a car to drive between the gates to save time."
A woman called and asked, "Do airlines put your physical description on your bag so they know who luggage belongs to who?" I said, "No, why do you ask?" She replied, "Well, when I checked in with the airline, they put a tag on my luggage that said FAT, and I m overweight, is there any connection?" After putting her on hold for a minute while I looked into it (I was actually laughing), I came back and explained the city code for Fresno is FAT, and that the airline was just putting a destination tag on her luggage.
I just got off the phone with a man who asked, "How do I know which plane to get on?" I asked him what exactly he meant, which he replied, "I was told my flight number is 823, but none of these darn planes have numbers on them."
A businessman called and had a question about the documents he needed in order to fly to China. After a lengthy discussion about passports, I reminded him he needed a visa. "Oh no I don't, I ve been to China many times and never had to have one of those." I double-checked and sure enough, his stay required a visa. When I told him this he said, "Look, I've been to China four times and every time they have accepted my American Express Card."
A woman called to make reservations; "I want to go from Chicago to Hippopotamus, New York." The agent was at a loss for words. Finally, the agent said, "Are you sure that s the name of the town?" "Yes, what flights do you have?" replied the customer. After some searching, the agent came back with, "I m sorry, ma am, I ve looked up every airport code in the country and can t find a Hippopotamus anywhere." The customer retorted, "Oh don t be silly. Everyone knows where it is. Check your map!" The agent scoured a map of the state of New York and finally offered, "You don t mean Buffalo, do you?" "That's it! I knew it was a big animal!"
I had someone ask for an aisle seat so that her hair wouldn't get messed up by being near the window.
A client called in inquiring about a package to Hawaii. After going over all the cost info, she asked, "Would it be cheaper to fly to California and then take the train to Hawaii?"
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