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Saturday, September 1, 2007

Its Not Easy Being A Travel Agent

Travel agents receives a lot of queries from the travelers . But some of these queries can be very amusing. Some makes these agents bang theirs heads against the wall in frustration. Following are few such incidents reported by them.

A nice lady just called. She needed to know how it was possible that her flight from Detroit left at 8 a.m. and got into Chicago at 8 a.m. I tried to explain that Michigan was an hour ahead of Illinois, but she could not understand the concept of time zones. Finally I told her the plane went very fast, and she bought that!

I got a call from a man who asked, "Is it possible to see England from Washington?" I said, "No." He said, "But they look so close on the map."

Another man called and asked if he could rent a car in Dallas. When I pulled up the reservation, I noticed he had a one-hour layover in Dallas. When I asked him why he wanted to rent a car, he said, "I heard Dallas was a big airport, and I need a car to drive between the gates to save time."

A woman called and asked, "Do airlines put your physical description on your bag so they know who luggage belongs to who?" I said, "No, why do you ask?" She replied, "Well, when I checked in with the airline, they put a tag on my luggage that said FAT, and I m overweight, is there any connection?" After putting her on hold for a minute while I looked into it (I was actually laughing), I came back and explained the city code for Fresno is FAT, and that the airline was just putting a destination tag on her luggage.

I just got off the phone with a man who asked, "How do I know which plane to get on?" I asked him what exactly he meant, which he replied, "I was told my flight number is 823, but none of these darn planes have numbers on them."

A businessman called and had a question about the documents he needed in order to fly to China. After a lengthy discussion about passports, I reminded him he needed a visa. "Oh no I don't, I ve been to China many times and never had to have one of those." I double-checked and sure enough, his stay required a visa. When I told him this he said, "Look, I've been to China four times and every time they have accepted my American Express Card."

A woman called to make reservations; "I want to go from Chicago to Hippopotamus, New York." The agent was at a loss for words. Finally, the agent said, "Are you sure that s the name of the town?" "Yes, what flights do you have?" replied the customer. After some searching, the agent came back with, "I m sorry, ma am, I ve looked up every airport code in the country and can t find a Hippopotamus anywhere." The customer retorted, "Oh don t be silly. Everyone knows where it is. Check your map!" The agent scoured a map of the state of New York and finally offered, "You don t mean Buffalo, do you?" "That's it! I knew it was a big animal!"

I had someone ask for an aisle seat so that her hair wouldn't get messed up by being near the window.

A client called in inquiring about a package to Hawaii. After going over all the cost info, she asked, "Would it be cheaper to fly to California and then take the train to Hawaii?"


  1. I once worked in a travel agent I think the worst is when people come back to complain about there holiday. I think Look I found you the best and cheapest deal I saved you £££ money and now you wanna complain because of the food and the hotel accommodation why dont you pay more in furture :)
    Posted By: Blackpool Hotels

  2. My mother, who was born legally blind (she can see slightly) and has never driven, was having dinner with my sister and me and was talking about her upcoming 10 year anniversary to hawaii with my stepfather. We were talking about the flights she was finding online and saying how long it seems to take to fly there. Then she literally asks me, "How long would it take us to drive to Hawaii?" I seriously choked on my food from laughing so hard and she had no idea what was so funny. Apparently she thought Hawaii was next to Texas because on maps, thats where its put. She was wondering why all flights to Hawaii seemed out of the way and had to go thru LAX and couldnt find a flight that went through Texas.


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